Here are answers to some of the questions that we are most frequently asked. For convenience purposes, they have been grouped in categories. If you have any more questions, feel free to contact us under “CONTACT US”.

Browsing and order placing

How do I search for different products on the website?

Products can be searched in three ways. The first one is where you use “categories”, situated on the screen left hand side. You will be able to view product sub-categories or you will see the relevant products directly. The second way is to click the PRODUCTS tab situated in the menu bar at the top. Here you can access the drop down list containing products and the subcategories.

Also, you may use the product code and enter it to the search field which you will find at the top of the screen. If you have any trouble using codes, you should contact us for assistance.

Not sure about the colours to go for. Where can I see what is available?

Hair is something that needs to be outstanding and some colours work better than others for different people. Please check different colour samples as provided on the website.

Is possible to get a quotation in writing before the purchase is concluded?

Yes it is. At hairple.co.za, shopping online has been made very easy. You can choose all products that interest you into a basket and print contents. When you are sure you want to purchase, proceed to the cart and then checkout.

Payment

What are the acceptable payment methods?

At our site, we use Pay Fast module and they are secured and well respected online gateways and they can handle debit card and credit card payments. Direct bank deposits are also accepted and so are EFT transactions. Payments have to be verified so as to make sure funds are cleared before dispatch is made.